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Frequently asked questions
How can I reach you
I'm always here to help! Whether you have a question or just want to chat about my jewelry, I'm available every day of the week.
My hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 3:00 PM
I'll do my best to get back to you within 48 hours but always strive to respond as quickly as I can.
Email me at: info@lume-jewels.com
How long do I have to return my order?
I want you to love your pieces as much as I loved making it. You can return your order within 30 days of receiving it.
Is your jewelry durable? Will it tarnish?
Yes. My jewelry is crafted with high-quality materials and is designed to last.
On top of that, my stainless steel pieces are 100% waterproof and will never tarnish or lose their color, even with frequent water contact.
Which payment methods do you accept?
I've made it simple and secure. My store takes American Express, Mastercard, Visa, Apple Pay, Google Pay, Shop Pay, PayPal, and Afterpay.
How is your jewelry made?
Every piece I make is crafted with care and attention to detail. I handpick the finest gems and materials, and I personally oversee every step of the process in my studio. My goal is to create a jewelry piece that not only looks beautiful but also lasts for years to come.
Do you offer free shipping?
Yes, I’m happy to offer FREE shipping across the country! Once your jewelry is on its way, I’ll send you a tracking number so you can follow its journey from my hands to yours.